Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Jay Jays stores
Purchases made in a Jay Jays New Zealand retail store can be returned in a Jay Jays New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return an item purchased online:
1. By visiting the relevant brand’s retail store in New Zealand (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
2. By completing the form on the back of the invoice and posting it to our Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 38 Sir Woolf Fisher Drive, Highbrook, Auckland, New Zealand 2161.
- Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights."