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  1. Jay Jays NZ
  2. Returns & Exchanges

Returns & Exchanges

Policy

  • Change of Mind Refund & Exchange Policy

Exchanges

  • How do I exchange an item?
  • What if I exchange for a cheaper item?
  • What if I exchange for a higher value item?
  • What if the item I want to exchange for is sold out?
  • Do I need to pay for my exchange?

Returns & Refunds

  • Will my refund include the delivery charge?
  • I have received a faulty or damaged item, how can I return this?
  • Can I return a sale item?
  • Can I return my online order in store?
  • How can I get a refund on an Afterpay order?
  • How do I return an item?
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